Refund policy

Return, exchange and refund policy

At Libre by Dey's, the health, hygiene and safety of our customers are our priority. Because of the intimate nature of our products, all sales of period underwear are final.

Returns

For hygiene reasons, we do not accept any returns of period underwear, whether opened, tried on or not. For sizing, simply choose your usual underwear size. If in doubt, write to us before ordering.

Exchanges

No exchanges are accepted on period underwear, for hygiene reasons and to protect our customers.

Refunds

Orders cannot be refunded or cancelled once shipped. However, if you receive a defective item, an item damaged in transit, or a different product than the one you ordered, contact us within 48 hours of receiving your package at librebydeys2@gmail.com with your order number, clear photos of the product and a photo of the packaging. After review, we will offer a replacement or another appropriate solution.

Lost or damaged packages

If your package is lost or arrives damaged, contact us as soon as possible so we can open a claim with the carrier.

Contact us

librebydeys2@gmail.com